Author: agarland

Error-28000: Unable to locate image file

Users may receive an error message similar to the following when attempting to open/view a document from the search results:

The Remote/Application server returned the following error information:
Function LoadDocInfoEx.pvtCachePageRange.CachePage.PVDMSystem:
Error -28000; Server01 was unable to locate file
[ABCD0001]\ABCD0001\IMG1\00001\00001001.TIF

Filed under ImageSilo®, R78

Last modified May 15, 2017

Submitted Aug 22, 2016

Add-Ins Tab not displaying in Office 2013

After installing PaperVision Tools, the Office tool does not display in the Add-Ins tab for any supported Office 2013 application even though the Add-In is installed and enabled.

Filed under PaperVision® Tools, R77

Last modified Jul 28, 2016

Submitted Jul 28, 2016

European-formatted dates indexed incorrectly

When using Directory Manger to import documents using a non-standard (for US) regional date format, the date may not always format correctly.

For example, the English (UK) short date format is “dd/mm/yyyy” and the system will transpose a date to mm/dd/yyyy in instances where the day is less than the number 13.

Filed under All Versions, PaperVision® Directory Manager

Last modified May 15, 2017

Submitted Dec 09, 2014

Email documents that include .PDF attachments may display differently when viewed using the ImageSilo Document Viewer plug-in

When viewing an email that includes a .PDF attachment, the .PDF may display differently than it would if it were viewed in Adobe.

Filed under ImageSilo®, R74, R75, R76, R78, R80

Last modified May 15, 2017

Submitted Mar 03, 2014

“A script on this page is causing Internet Explorer to run slowly.” message when expanding a folder with many subfolders in Internet Explorer 8

The message may be displayed in Internet Explorer 8 when expanding a folder which contains many subfolders.

Filed under PaperVision® Enterprise, R74.5

Last modified May 15, 2017

Submitted Apr 24, 2012

What is the correct URL to enter when configuring my SharePoint site using PaperVision SharePoint Tools?

While configuring PaperVision SharePoint Tools, the user is prompted to enter a URL to their Document Library on the SharePoint server.

Filed under PaperVision® SharePoint Tools, R73

Last modified Jun 29, 2011

Submitted Jun 29, 2011

An error occurred while uploading the document. Reason: The destination is in a Meeting Workspace, which does not support this action

When attempting to add a document to a SharePoint Server site configured as a Meeting Workspace using PaperVision SharePoint Tools, the following error is returned:

“An error occurred while uploading the document. Reason: The destination is in a Meeting Workspace, which does not support this action”.

This includes the following Meeting Workspace sites: Basic, Blank, Decision, Multipage, and Social.

Filed under PaperVision® SharePoint Tools, R73

Last modified Jun 29, 2011

Submitted Jun 29, 2011

An error occurred while uploading the document. Reason: Access denied

When attempting to add a document to a SharePoint Server site using PaperVision SharePoint Tools, a user receives the following message after clicking the Save button:
An error occurred while uploading the document. Reason: Access denied.

Filed under PaperVision® SharePoint Tools, R72

Last modified Jun 29, 2011

Submitted Jun 29, 2011

Number of items listed in the Worksteps Waiting in Queue directory does not match the number of items listed in the workflow window

The number of items listed in the Worksteps Waiting in Queue directory in the left-pane navigation is higher than what is displayed in the workflow window when the user opens the workstep.

Filed under All Versions, PaperVision® Enterprise Workflow

Last modified Jun 29, 2011

Submitted Jun 29, 2011

Directory Manager imports do not populate index fields that contain certain date formats

When importing images using Directory Manager, if any index field date values do not include dashes to separate the month, day and year (e.g. 01152011), the index fields will be displayed as blank values in PaperVision Enterprise.

Filed under All Versions, PaperVision® Directory Manager

Last modified June 21, 2017

Submitted Jun 29, 2011