Author: support

Error -28000: Your source IP address or Host name has changed.

When logged in to an entity you might get the following error when attempting to view or print documents: “Error -28000: Your source IP address or Host name has changed. This has been explicitly prohibited by your administrator”

Filed under All Versions, ImageSilo®

Last modified May 18, 2021

Submitted May 18, 2021

Creating reports using Microsoft® Excel from archived ImageSilo Document Access or System Operations/Queries reports.

ImageSilo’s Document Access and System Operations/Queries reports are automatically archived at the beginning of each month. Click the “View Archives” link to view activity that was recorded for prior months.
The archived reports are stored in XML format when downloaded. The following steps explain how to convert and view these reports using Microsoft® Excel.

Filed under All Versions, ImageSilo®

Last modified May 17, 2021

Submitted May 17, 2021

PaperVision Web Assistant is unable to run on more than 1 active session on a Terminal Server (Any workstation, server, or device connected on a LAN)

When logging into a terminal server that already has 1 or more active sessions, the PaperVision Web Assistant (PVWA) will not automatically start, and is unable to be started manually.

Filed under PaperVision® Enterprise, R83.2

Last modified Aug 25, 2017

Submitted Jan 09, 2018

Configuring Data Group Auto-Mapping for PaperVision or ImageSilo

Data Group Auto-Mapping allows data groups to be automatically imported into PaperVision Enterprise or ImageSilo which removes the need for manual processing. You must enable and configure auto-mapping in either PaperVision Capture or PaperFlow when creating new or editing an existing export job. This option is available in PaperVision Capture (R83 or later) and PaperFlow (R81 or later) releases.

Filed under PaperVision® Enterprise, R82

Last modified Aug 24, 2017

Submitted Aug 18, 2017

Slow scrolling in Operator Console when using Multi-Page view

When using Multi-Page view in the PaperVision Capture Operator Console, a delay is noticed when scrolling through pages. This delay becomes more noticeable as the number of pages displayed increases.

Filed under PaperVision® Capture, R85.2

Last modified Oct 12, 2017

Submitted May 05, 2017

Security considerations for Internet Explorer and PaperVision Enterprise version 11.70 or greater

In Windows XP Service Pack 2, pop-up blocking prevents files from opening in the native application.

Filed under 11.70, PaperVision® Enterprise

Last modified March 27, 2019

Submitted Feb 16, 2017

How to launch the Configure PaperVision Enterprise Server Site Wizard after the initial installation has been run.

The below steps will provide a way for users to launch the Configure PaperVision Enterprise Server Site Wizard in the event an installation was already run and configuration of the PaperVision web site configuration was skipped.

Filed under PaperVision® Enterprise, R82

Last modified Jan 26, 2017

Submitted Jan 09, 2017

Job validation error message: All paths leading from start steps must be valid

When attempting to validate or activate a job in PaperVision Capture, the following validation error is displayed: All paths leading from start steps must be valid (1 exists, none are valid)

Filed under All Versions, PaperVision® Capture

Last modified Feb 24, 2020

Submitted Aug 25, 2016

Error -28000: Unable to locate image file

Users may receive an error message similar to the following when attempting to open/view a document from the search results:

The server returned the following error information:
Function LoadDocInfoEx.pvtCachePageRange.CachePage.PVDMSystem:
Error -28000; Server01 was unable to locate file
[ABCD0001]\ABCD0001\IMG1\00001\00001001.TIF

Filed under PaperVision® Enterprise, R78

Last modified Feb 20, 2020

Submitted Aug 25, 2016