Author: support

When is encrypted data automatically decrypted?

If a data group is stored encrypted “at rest” (i.e. encrypted in the entity storage path with an encryption key), how does the data get decrypted?

Filed under All Versions, PaperVision® Enterprise

Last modified June 2, 2017

Submitted Aug 25, 2016

How to change the Export Locking/Counter Path

The Export Locking/Counter path is used by the PaperFlow export process to track the output created from the PaperFlow and PVE/ImageSilo XML exports. The incrementing data group ID is tracked which prevents PaperFlow from duplicating data group ID numbers during the export process.

Data group ID numbers must always be unique to prevent data from being overwritten when imported into PaperVision Enterprise/ImageSilo.

When multiple PaperFlow workstations export batches using shared jobs, those workstations must use a shared export locking path. Additionally, if different jobs (i.e. not shared) are configured to use the same Company/Department Name and Company/Department ID, those workstations also must use a shared export locking path.

Filed under PaperFlow™, R79

Last modified October 12, 2017

Submitted Aug 25, 2016

Search criteria that includes brackets [ ] in PaperVision Enterprise (PVE) are not returning any search results

Executing a search that includes brackets as part of the search criteria (i.e. [A-B]) is not returning any search results.

Filed under PaperVision® Enterprise, R80

Last modified June 2, 2017

Submitted Aug 25, 2016

Can PaperVision Capture services for Forms Magic be installed on a Windows domain controller?

PaperVision Capture Forms Magic processing is not supported on a Windows Server acting as a Domain Controller, and no Forms Magic Project settings can be accessed in the Admin Console.

Filed under PaperVision® Capture, R81.1

Last modified Aug 25, 2016

Submitted Aug 25, 2016

Warning icon displayed next to Path when opening a batch

When selecting Open Batch in PaperFlow, a yellow warning icon is displayed next to the Path of one or more batches as shown below.

Filed under PaperFlow™, R78

Last modified June 6, 2017

Submitted Aug 25, 2016

How to enable the Direct Launch option to be used by all users

The Direct Launch option changes the way the document viewer launches and displays documents. The Direct Launch method passes a URL to the operating system that tells it to launch an executable that will then open the Web Assistant and display a document. With Direct Launch, there is no bi-directional communication with the Web Assistant. For example, altering index values, adding documents, or checking documents in or out will not automatically update the search results window.

Filed under PaperVision® Enterprise, R81

Last modified October 12, 2017

Submitted Aug 22, 2016

Search criteria including square brackets do not return any search results

Executing a search that includes brackets as part of the search criteria (i.e. [A-B]) is not returning any search results.

Filed under ImageSilo®, R80

Last modified Feb 24, 2020

Submitted Aug 22, 2016

When is encrypted data automatically decrypted?

If a data group is stored encrypted “at rest” (i.e. encrypted in the entity storage path with an encryption key), how does the data get decrypted?

Filed under All Versions, ImageSilo®

Last modified Aug 22, 2016

Submitted Aug 22, 2016

Error-28000: Unable to locate image file

Users may receive an error message similar to the following when attempting to open/view a document from the search results:

The Remote/Application server returned the following error information:
Function LoadDocInfoEx.pvtCachePageRange.CachePage.PVDMSystem:
Error -28000; Server01 was unable to locate file
[ABCD0001]\ABCD0001\IMG1\00001\00001001.TIF

Filed under ImageSilo®, R78

Last modified May 15, 2017

Submitted Aug 22, 2016

Add-Ins Tab not displaying in Office 2013

After installing PaperVision Tools, the Office tool does not display in the Add-Ins tab for any supported Office 2013 application even though the Add-In is installed and enabled.

Filed under PaperVision® Tools, R77

Last modified Jul 28, 2016

Submitted Jul 28, 2016