Author: support

Function LoadDocInfo.pvtCachePageRange.CachePage.CopyFileDecryptEx: Error -30000 Unable to create directory for new file.

In certain scenarios users may receive an Error -30000 message when viewing images through the PaperVision Enterprise website. This may be a result of the anonymous account having all the necessary permissions and rights; but the images are stored at a different location from the Web Server. In some scenarios, the images may even reside on the same physical computer but are being accessed over the network using UNC paths. This type of configuration requires that the “ASP.NET Impersonation” option be enabled for IIS versions 7.5 and higher.

Filed under PaperVision® Enterprise, R74.5

Last modified June 1, 2017

Submitted Jan 06, 2016

How to configure Windows Authentication mode for use with Microsoft SQL Server and PaperVision Enterprise

Windows Authentication is the default authentication mode for Microsoft SQL Server, and is considered more secure than SQL Server Authentication. PaperVision Enterprise supports the use of Windows Authentication for Microsoft SQL Server connections.

Filed under All Versions, PaperVision® Enterprise

Last modified June 1, 2017

Submitted Nov 06, 2015

Unable to view documents with annotations in the browser-based viewer

When attempting to view a document in the browser-based viewer, the following message is displayed in place of the document image:

The following error(s) occurred!

Due to certain browsers’ limitations and potential security concerns, this annotated image cannot be displayed.

Filed under PaperVision® Enterprise, R76, R77, R78, R79, R79.2, R80, R81, R82, R82.4

Last modified June 21, 2017

Submitted Nov 06, 2015

Disabling the use of the Browser Based Viewer

Disable the Browser Based Viewer option and enforce the use of the PaperVision Web Assistant for viewing documents.

Filed under PaperVision® Enterprise, R80

Last modified October 13, 2017

Submitted Nov 06, 2015

Unable to view documents with annotations in the browser-based viewer

When attempting to view a document in the browser-based viewer, the following message is displayed in place of the document image:

The following error(s) occurred!
Due to certain browsers’ limitations and potential security concerns, this annotated image cannot be displayed.

Filed under ImageSilo®, R76, R78, R80

Last modified Nov 06, 2015

Submitted Nov 06, 2015

Printing legal size documents results in a scaled down image, when using the Browser-Based Viewer option.

When using the “Browser-Based Viewer” and attempting to print legal size documents, the image is printed as a scaled-down version on the legal size document.

Filed under PaperVision® Enterprise, R77

Last modified June 2, 2017

Submitted Oct 06, 2015

Printing legal size documents results in a scaled down image, when using the Browser-Based Viewer option.

When using the “Browser-Based Viewer” and attempting to print legal size documents, the image is printed as a scaled-down version on the legal size document.

Filed under PaperVision® Enterprise, R77

Last modified June 2, 2017

Submitted Oct 06, 2015

PaperVision Enterprise Search URL (PVESearchURL.aspx) does not work when the UserName parameter contains a backslash character.

When a user configures the PVESearchURL.aspx script with a UserName parameter that contains a backslash (e.g. domain\username) the following error is returned even though the included the correct UserName and Password: "The system could not log you on. Make sure your User Name and Entity ID are correct, then type your password again. Letters in passwords must be typed using the correct case."

Filed under PaperVision® Enterprise, R75.3

Last modified June 2, 2017

Submitted Oct 06, 2015

Issues logging into PaperVision Enterprise Web client after upgrading to R74.5

If a user’s IE settings do not properly update stored versions of the PaperVision Enterprise web pages, the user may experience problems when attempting to login and access PVE after a new release.

Filed under PaperVision® Enterprise, R74.5

Last modified June 2, 2017

Submitted Oct 06, 2015

Error message thrown when hitting the PaperVision Enterprise Authentication Gateway: “HTTP Error 404.0 – Not Found”

When attempting to access the PaperVision Authentication Gateway, the user receives the following error:
Error message thrown when hitting the PaperVision Enterprise Authentication Gateway: “HTTP Error 404.0 – Not Found The resource you are looking for has been removed, had its named changed, or is temporarily unavailable.”

This error message is generated when the specified Redirection URL is invalid within the PaperVision Gateway Settings configuration, such as http:\\www.papervision.com\ or \\www.papervision.com\.

Filed under PaperVision® Enterprise, R74

Last modified June 1, 2017

Submitted Oct 05, 2015