Product: PaperVision® Enterprise | Version: R69.1

Error: 20162 Description: 504 5.7.4 unrecognized authentication type Source: SendSMTP

When setting up WorkFlow email notifications, you are unable to get a successful test message sent from the notification setup in the “Configure System Settings” section. User receives the following error: Error: 20162 Description: 504 5.7.4 unrecognized authentication type Source: SendSMTP

Filed under PaperVision® Enterprise, R69.1

Last modified Mar 27, 2010

Submitted Mar 27, 2010

Annotations are not displayed when viewing a document through the use of a Document Grant

A PaperVision Enterprise user creates a Document Grant that lets an outside user access a document via a web URL. Upon accessing the document, the outside user is unable to view any associated annotations on the document.

Filed under PaperVision® Enterprise, R69.1

Last modified Mar 27, 2010

Submitted Mar 27, 2010

Increasing an entity’s Max. Session Idle Time

When configuring an entity’s Max. session idle time, certain values do not appear to save.

Filed under PaperVision® Enterprise, R69.1

Last modified Mar 27, 2010

Submitted Mar 27, 2010

Error: -2147216502 Description: Format Unknown Source: ImageXpr7.ImageXpress.1

Users may receive the following error when attempting to view images from the PaperVision Enterprise web client:

Filed under PaperVision® Enterprise, R69.1

Last modified May 05, 2010

Submitted Mar 27, 2010

Error 53 File not found when attempting to scan or add a new document on a Microsoft Windows 2008 Server using Process Redirection

On a Microsoft Windows Server 2008, in a Process Redirection setup, when attempting to scan, add a new document, or check in a document through the document viewer window, you receive an Error -28000: The Remote/Application server returned the following error information: Function AttachNewDocToProject.PVDMSystem: Error 53; File not found.

Filed under PaperVision® Enterprise, R69.1

Last modified Mar 25, 2010

Submitted Mar 25, 2010

PaperVision Authentication Gateway redirects users to the login screen instead of automatically logging them in

When a user browses to the PaperVision Authentication Gateway website, they may be redirected to the login screen instead of being automatically logged in. If the user then tries to enter their credentials, they will receive an Error: -28000 Unable to open request. (Source: HTTPHandlerEx.PVDM System).

Filed under PaperVision® Enterprise, R69.1

Last modified Mar 12, 2010

Submitted Mar 12, 2010

Internet Explorer has closed this webpage to help protect your computer.

When viewing documents in PaperVision Enterprise, the document viewer does not display, and instead the user recieves the message "Internet Explorer has closed this webpage to help protect your computer: A malfunctioning or malicious add-on has caused Internet Explorer to close this webpage."

Filed under PaperVision® Enterprise, R69.1

Last modified Feb 23, 2010

Submitted Feb 23, 2010

Error: 11 Description: Illegal operation for current Source Manager or Source State

Users may receive the following error when attempting to scan in PaperVision Enterprise (or ImageSilo) using Internet Explorer 8:

Error: 11
Description: Illegal operation for current Source Manager or Source state.
Source: StartScan.frmTWSetup.PegasusImaging.TwainPRO.4

Filed under PaperVision® Enterprise, R69.1

Last modified May 05, 2010

Submitted Feb 17, 2010

How sorting works within PaperVision Enterprise and ImageSilo

There have been a number of questions as to how (and why) sorting works within PaperVision Enterprise or ImageSilo. This document is intended to explain how sorts work and why. It also looks at what other options are available and why those haven’t been selected by our developers.

Filed under 10.21, 11.00, 11.06, 11.20, 11.21, 11.24, 11.50, 11.60, 11.70, 11.90, 11.91, PaperVision® Enterprise, R41, R45, R60, R65, R66, R69, R69.1, R70, R70.1, R71, R71.1, R74, R74.4, R74.5, R75, R75.3, R76, R77, R78, R79, R79.2

Last modified Oct 09, 2015

Submitted Feb 12, 2010

Alter Index Values causes a pre-defined field to reset to the first value in the list

When using the Alter Index Value feature on a pre-defined index field, the original index value is replaced with the first value in the field value list.

Filed under PaperVision® Enterprise, R69.1

Last modified Feb 12, 2010

Submitted Feb 12, 2010