Product: PaperVision® Enterprise | Version: R71

Unable to add new document when the file size exceeds 200 kilobytes

When trying to attach a document (Add New Document) through the PaperVision Enterprise client, and the file size is over 200 kb, the process seems to hang. Files less than 200 kb can be attached successfully.

Filed under PaperVision® Enterprise, R69, R69.1, R70, R70.1, R71, R71.1, R74, R74.4, R74.5, R75

Last modified June 2, 2017

Submitted May 31, 2013

When logging in to the PaperVision Enterprise client, windows, icons and text appear very large

When logging in to the PaperVision Enterprise web client, many of the windows, icons and text descriptions are very large, and some elements may not fit on the screen despite meeting the minimum screen resolution (1024x768). When checked on another workstation, everything looks normal.

Filed under PaperVision® Enterprise, R60, R65, R66, R69, R69.1, R70, R70.1, R71, R71.1, R74, R74.4, R74.5, R75, R75.3, R76, R77, R78, R79, R79.2, R80, R81, R82, R82.4

Last modified June 2, 2017

Submitted Jan 14, 2013

The remote server returns a “(401) Unauthorized error” when configuring the Authentication Gateway web site

The above error may be encountered when configuring the PaperVision Enterprise Authentication Gateway using the Configuration Wizard. This error is the result of not installing the “Windows Authentication” option available with Internet Information Services (IIS).

Filed under PaperVision® Enterprise, R71

Last modified June 2, 2017

Submitted Jun 27, 2011

Internet Explorer 9 window becomes disabled when using PaperVision Enterprise ActiveX controls

As of 6/14/2011 Microsoft released a critical update (KB2530548) for Internet Explorer 9 that addresses the issue stated below, and manually adding a registry key may no longer be required.

Also, PaperVision Enterprise version R75 no longer requires this registry change.

When a user attempts to use PaperVision Enterprise ActiveX controls, such as the document viewer, workflow viewer, and administrative controls, Internet Explorer 9 appears to lock up and can only be closed via Task Manager.

Filed under PaperVision® Enterprise, R69.1, R70, R70.1, R71, R71.1, R74, R74.4, R74.5

Last modified Mar 25, 2013

Submitted Mar 31, 2011

Error: -28000 - Unable to read Remote Authorization Configuration File

Users may receive the following error message when attempting to logon using the PaperVision Authentication Gateway:

Error: -28000 - Unable to read Remote Authorization Configuration File C:\Program Files\Digitech Systems\Common Files\PVRemoteAuth.XML (Source: GetRemoteAuthInfo.PVDMSystem)

Filed under PaperVision® Enterprise, R71

Last modified Sep 03, 2010

Submitted Jul 12, 2010

Submitting a data group to be purged does not move the data group to the deletion queue.

In the Admin Console, an administrator selects a data group to be purged and enables the option “Submit Purge Job” to remove the data group from the system. The administrator then checks the deletion queue to see if the data group has been moved to the deletion queue and the data group is not listed.

Filed under PaperVision® Enterprise, R71

Last modified Jul 12, 2010

Submitted Jul 12, 2010

Error: 9 Description: Subscript out of range. Source: GetFileData_Binary

User receives the following error when trying to upload a file when using Scan to PVE or ImageSilo:

Error: 9 Description: Subscript out of range. Source: GetFileData_Binary

Filed under PaperVision® Enterprise, R71

Last modified Jul 12, 2010

Submitted Jul 12, 2010

The following file contained no data and was not added to the system

User receives the following error when trying to attach a file:

The following file contained no data and was not added to the system: File1 (‘Filename.txt’).

Filed under PaperVision® Enterprise, R71

Last modified Jul 01, 2010

Submitted Jul 01, 2010

How To Use PaperVision Distribution Assistant

A user would like to use PaperVision Distribution Assistant (PVDA) to easily share project data with a client. PVDA must be licensed before it can be used.

Filed under PaperVision® Enterprise, R71

Last modified Apr 13, 2010

Submitted Apr 13, 2010

How sorting works within PaperVision Enterprise and ImageSilo

There have been a number of questions as to how (and why) sorting works within PaperVision Enterprise or ImageSilo. This document is intended to explain how sorts work and why. It also looks at what other options are available and why those haven’t been selected by our developers.

Filed under 10.21, 11.00, 11.06, 11.20, 11.21, 11.24, 11.50, 11.60, 11.70, 11.90, 11.91, PaperVision® Enterprise, R41, R45, R60, R65, R66, R69, R69.1, R70, R70.1, R71, R71.1, R74, R74.4, R74.5, R75, R75.3, R76, R77, R78, R79, R79.2

Last modified Oct 09, 2015

Submitted Feb 12, 2010