Error: -26700 Description: Unable to open Server Response: The system encountered an error processing the request. Attempted to read or write protected memory. This is often an indication that other memory is corrupt. Source: SubmitHTTPRequest

Description


When trying to view a document in the PaperVision Enterprise client, the following error is displayed: “Error: -26700 Description: Unable to open Server Response: The system encountered an error processing the request. Attempted to read or write protected memory. This is often an indication that other memory is corrupt. Source: SubmitHTTPRequest”.

 

Summary


This error is usually a result of Data Execution Prevention (DEP) being enabled.

 

Steps to Resolve:

 

The following steps are used to disable Data Execution Prevention (DEP). Consult your System Administrator prior to making any changes.

 

Server 2003 and Windows XP:

  1. From the desktop, right-click “My Computer” and select “Properties”
  2. Select the Advanced tab and click “Settings” under Performance
  3. Select the Data Execution Prevention tab
    1. If the Data Execution Prevention tab does not state that the processor supports hardware-based DEP:
        1. Select the option "Turn on DEP for essential Windows programs and services only"
        2. Save the changes and reboot the computer
    2. If the Data Execution Prevention tab states that the processor supports hardware-based DEP:
        1. Click the “Cancel” button to close the Performance Options and System Properties window
        2. Select “Settings” under Startup and Recovery
        3. Click the “Edit” button
        4. Edit the value ”/NoExecute=OptOut" and change it to "/NoExecute=AlwaysOff"
        5. Save the change and reboot the computer

Server 2008, Windows Vista, and Windows 7:

  1. From the desktop, right-click “Computer” and select “Properties”
  2. Click the "Advanced system settings" link
  3. Click “Settings” under “Performance” and select the Data Execution Prevention tab
    1. If the Data Execution Prevention tab does not state that the processor supports hardware-based DEP:
        1. Select the option "Turn on DEP for essential Windows programs and services only"
        2. Save the changes and reboot the computer
    2. If the Data Execution Prevention tab states that the processor supports hardware-based DEP:
        1. Click the “Cancel” button to close the Performance Options and System Properties windows
        2. From the desktop, click Start, select All Programs, then expand Accessories
        3. Highlight the “Command Prompt” option, right-click and select “Run as administrator”
        4. At the command prompt, type the following command:
          1. bcdedit.exe /set {current} nx AlwaysOff
        5. Once the command has executed, close the command prompt, and reboot the computer

Note: In either scenario, the computer must be rebooted for the above changes to take effect.

 

 

Filed under PaperVision® Enterprise, R71.1

Last modified May 31, 2017

Submitted Jun 27, 2011

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