Directory Manager job will not run even with a submit file in the proper place

Version: R70

Article ID: PY000001

Directory Manager job will not run even with a submit file in the proper placemain image


When the automation service runs Directory Manager operations, the Directory Manager job does not execute. No entries are in the error log and the Directory Manager job appears to be configured correctly, but it does not execute.


This problem occurs when the submit file looks correct, but in fact it is not.  By default, some Windows Operating Systems enable the option Hide extensions for known file types.   When a user creates the necessary dirmgr.submit file, Windows may actually name it dirmgr.submit.txt.   When this happens, the dirmgr.submit file does not exist; therefore the job does not get processed.

To fix this and display the correct file name in Windows:

  1. Launch Windows Explorer and from the menu, click Tools.
  2. Select Folder Options.
  3. Click the View tab and go to the Advanced settings
  4. Disable (uncheck) the option ‘Hide extensions for known files types’.
  5. Click OK to save.
  6. Browse to the directory manager path, and locate the submit file. The filename should read submit.txt.
  7. Rename the file to submit. If prompted with the following warning message box: “If you change a file name extension, the file might become unusable.  Are you sure you want to change it?”, click Yes to confirm the change.

When the automation server next processes Directory Manager operations, the job will execute as expected.