Product: ImageSilo®

Error -28000: Your source IP address or Host name has changed.

When logged in to an entity you might get the following error when attempting to view or print documents: “Error -28000: Your source IP address or Host name has changed. This has been explicitly prohibited by your administrator”

Filed under All Versions, ImageSilo®

Last modified May 18, 2021

Submitted May 18, 2021

Creating reports using Microsoft® Excel from archived ImageSilo Document Access or System Operations/Queries reports.

ImageSilo’s Document Access and System Operations/Queries reports are automatically archived at the beginning of each month. Click the “View Archives” link to view activity that was recorded for prior months.
The archived reports are stored in XML format when downloaded. The following steps explain how to convert and view these reports using Microsoft® Excel.

Filed under All Versions, ImageSilo®

Last modified May 17, 2021

Submitted May 17, 2021

Search criteria including square brackets do not return any search results

Executing a search that includes brackets as part of the search criteria (i.e. [A-B]) is not returning any search results.

Filed under ImageSilo®, R80

Last modified Feb 24, 2020

Submitted Aug 22, 2016

When is encrypted data automatically decrypted?

If a data group is stored encrypted “at rest” (i.e. encrypted in the entity storage path with an encryption key), how does the data get decrypted?

Filed under All Versions, ImageSilo®

Last modified Aug 22, 2016

Submitted Aug 22, 2016

Error-28000: Unable to locate image file

Users may receive an error message similar to the following when attempting to open/view a document from the search results:

The Remote/Application server returned the following error information:
Function LoadDocInfoEx.pvtCachePageRange.CachePage.PVDMSystem:
Error -28000; Server01 was unable to locate file
[ABCD0001]\ABCD0001\IMG1\00001\00001001.TIF

Filed under ImageSilo®, R78

Last modified May 15, 2017

Submitted Aug 22, 2016

Unable to view documents with annotations in the browser-based viewer

When attempting to view a document in the browser-based viewer, the following message is displayed in place of the document image:

The following error(s) occurred!
Due to certain browsers’ limitations and potential security concerns, this annotated image cannot be displayed.

Filed under ImageSilo®, R76, R78, R80

Last modified Nov 06, 2015

Submitted Nov 06, 2015

Email documents that include .PDF attachments may display differently when viewed using the ImageSilo Document Viewer plug-in

When viewing an email that includes a .PDF attachment, the .PDF may display differently than it would if it were viewed in Adobe.

Filed under ImageSilo®, R74, R75, R76, R78, R80

Last modified May 15, 2017

Submitted Mar 03, 2014

The Entity ID field is not displayed when accessing the ImageSilo login screen

When accessing https://login.imagesilo.com the Entity ID field is not displayed

Filed under All Versions, ImageSilo®

Last modified Mar 03, 2014

Submitted Mar 03, 2014

When printing documents from the Browser-Based Viewer, headers and footers are included on the printed document.

When printing documents (or Document Grants) from the Browser-Based Viewer, headers and footers are included on the printed document.

Filed under ImageSilo®, R75

Last modified Mar 03, 2014

Submitted Mar 03, 2014

Issues logging into ImageSilo using Internet Explorer (IE) after a software upgrade

If a user’s IE settings do not properly update stored versions of the ImageSilo web pages, the user may experience problems when attempting to login and access ImageSilo after a software upgrade.

Filed under ImageSilo®, R75, R76, R78, R80

Last modified Feb 12, 2013

Submitted Feb 12, 2013