Error 28000 IPC Pass Phrase incorrect

Product: PaperVision® Message Manager

Last modified: September 21, 2022

Submitted: June 13, 2010

Version: R71

Article ID: PM000003

Error 28000 IPC Pass Phrase incorrectmain image

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Description

When trying to run a Harvester job, the following error is thrown: Error 28000 IPC Pass Phrase incorrect.

Summary

This error usually indicates that the Inter-Process Communications (IPC) Pass Phrase stored in the Harvester settings does not match what is set in the PaperVision/ImageSilo Security Policy.  The following steps should resolve this issue:

  1. Log into the PaperVision Admin Console (or ImageSilo Web Administration) as an entity administrator.
  2. Go to General Security-> Configure Security Policy.
  3. On the General tab, the last box contains the Inter-Process Communications pass phrase.  Set it to the desired value.
  4. Save the changes.
  5. Open PaperVision Message Manager Harvester.
  6. Go to File->Change PVE Options and set the IPC Pass Phrase to the same value used in step 3.
  7. Save the changes.
  8. Attempt to run the Harvester job again.