Summary:

After initially installing a Workflow Custom Code server, a user selecting their username in the PaperVision Enterprise web site may not see User Options listed or may see a loading screen stating that options are being loaded. The following solution will go over how to troubleshoot and solve this issue.

Description:

The following procedure is used when no users have options available after initializing an E-forms workflow. This can be identified by Papervision Enterprise Website loading user options indefinitely, or no User Options showing in the list.

1. If the User Options are inaccessible, open an administrative command prompt.
   
2. Once the command prompt looks the same as the one shown above, type the command: cd \Windows\Microsoft.Net\Framework\v4.0.30319 and press enter. This will change the directory to the appropriate Framework folder.
   NOTE: There is a space between cd and \.
   
3. Once this command has been ran, use the following command to reset user options:

regasm "C:\Program Files (x86)\Digitech Systems\PaperVision\Common\DSI.PVENetUtility.dll" /tlb:DSI.PVENetUtility.dll.tlb /codebase

4. You will then run the following command to reset Internet Information Services: IISRESET.
   

Users who log into the Papervision Website should then be able to see their user options. This issue is most common after running a workflow instance.