ImageGear.Web.Ui.ImGearHttpException: Unable to load the specified image


When attempting to view documents using the Browser-Based Viewer, users receive the following error:

The following error(s) occurred!

ImageGear.Web.Ui.ImGearHttpException: Unable to load the specified image.


This error occurs when .NET 4 is installed prior to IIS on Windows Server 2003. .NET 4 must be re-installed after IIS is installed so that PVE will function correctly.

To resolve this follow the steps below for Windows Server 2003:

  1. Open a command prompt while logged in as the Administrator for Windows.
  2. Type the following command: C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe –i
  3. Press “Enter” and the installation for .NET 4 components for IIS will start.
  4. Once completed, open the IIS manager and delete both the PaperVision Enterprise website and the associated application pool.
  5. Return to the command prompt window and run the following command: "C:\Program Files (x86)\Digitech Systems\PaperVision\PVEClient\DSI.PVEConfiguration.Utility.exe" /createsite
  6. The PaperVision website creation wizard will launch.
  7. Complete the configuration process.
  8. Verify that documents can now be viewed in the Browser-Based Viewer.

Filed under PaperVision® Enterprise, R75

Last modified October 13, 2017

Submitted Dec 09, 2014

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