While scanning or importing pages, no images are displayed in the scanning window or saved to the batch


When importing pages or using a scanner to scan images into a batch, all of the pages are scanned (or imported). However, none of the images from the batch are displayed in the scanning window.



This issue is caused by enabling the Minimum Page Size option in a Capture step and setting the size to a value greater than the actual size of the images.

To verify if this is the problem:

  1. From the admin console, check out the appropriate job.
  2. Right click on the Capture step and select Properties.
  3. From the Capture Step section, highlight the Minimum Page Size option, right-click the option and select “Reset”. This will change this option to “Off”.
  4. Check the job back in.  

After disabling this option, scan (or import) a few of the pages and verify that they are displayed in the scanning window. Once this has been confirmed as the problem, follow the steps above and re-enable this option, entering a smaller value for the Minimum Page Size option.

Note: Previous PaperFlow users may be attempting to use the same minimum page size value that was used in PaperFlow. The PaperFlow minimum page size is measured in bytes; whereas PaperVision Capture measures minimum page size in kilobytes (1024 bytes = 1 kilobyte). This means that the value used in PaperFlow will not necessarily work in PaperVision Capture.



Filed under PaperVision® Capture, R73

Last modified Feb 21, 2020

Submitted May 17, 2011

Related Articles

Share via Email Print