Error -28000 Invalid Session ID

Description


When attempting to view documents in PaperVision you suddenly receive an error message stating:

The server returned the following error information: Function LoadDocInfo.pvtLoadSessionData: Error -28000 Invalid Session ID

Summary


This error is caused by a PaperVision Global Administrator logging into the Admin Console and changing the Server-Side Encryption Key at the same time while you were logged in and viewing images in the client.

You can resolve this issue by simply logging out of the client and then logging back in to acquire a new session ID.

Filed under PaperVision® Enterprise, R69.1

Last modified June 21, 2017

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