knowledge Base

PaperVision® Enterprise

Control access and increase information security using a simple, searchable Enterprise Content Management (ECM) system. Enable automation and tracking of business processes throughout the information lifecycle.


46 articles found
When trying to attach a document (Add New Document) through the PaperVision Enterprise client, and the file size is over 200 kb, the process seems to hang. Files less than 200 kb can be attached successfully.

When logging in to the PaperVision Enterprise web client, many of the windows, icons and text descriptions are very large, and some elements may not fit on the screen despite meeting the minimum screen resolution (1024x768). When checked on another workstation, everything looks normal.

As of 6/14/2011 Microsoft released a critical update (KB2530548) for Internet Explorer 9 that addresses the issue stated below, and manually adding a registry key may no longer be required.

Also, PaperVision Enterprise version R75 no longer requires this registry change.

When a user attempts to use PaperVision Enterprise ActiveX controls, such as the document viewer, workflow viewer, and administrative controls, Internet Explorer 9 appears to lock up and can only be closed via Task Manager.

When viewing the properties of Attachment data groups, their size may increase or decrease over time, and may also show a size as zero (0) megabytes.

A user is receiving this error when attempting to configure the Microsoft SQL Server connection information during the PaperVision Enterprise configuration wizard.

When user attempts to view documents from within the PaperVision viewer using thin client the error is displayed: Unable to Read File (name). API has been invalidated or closed.

When attempting to add a page to a current PaperVision document using Scan2PVE, the options to append or insert are not displayed.

When attempting to access the PaperVision login page, the following message is displayed: “Service Unavailable”. This is generally only a problem in earlier versions of IIS on Windows Server 2003.

A records destruction policy was successfully executed and the documents were removed from the project; however the data group size remains unchanged.

When executing a migration job for a data group, the migrated data group is significantly larger than the original data group.

46 articles found