Error: 32053 when attempting to email a document from PaperVision Enterprise


When attempting to email a document from ImageSilo (or PaperVision Enterprise), the following error is displayed.

Error: 32053

Description: MAPI Failure: valid session ID does not exist.

Source: SendMAPIEmail


This error can occur for several reasons. Make sure a MAPI compatible email client is installed and set as the default mail client.

Another likely cause is that Internet Explorer is running in Protected Mode, which prevents the email from being sent. This can be resolved by going to the Security tab of Internet Options in Internet Explorer and adding (or your PaperVision Website) to the Trusted Sites.

Filed under PaperVision® Enterprise, R69.1

Last modified Jan 22, 2010

Submitted Jan 22, 2010

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