Error 5: Description: Source or Source Manager reported an error to the user and handled the error; no application action required

Description


When attempting to use the Scan2Silo feature, and selecting the “Scan New” or the “Scan New Document” button, the user receives this error:

Error 5: Description: Source or Source Manager reported an error to the user and handled the error; no application action required.  Source: StartScan.frmTWSetup/PegasusImaging.TwainPro.4

Summary


To resolve this issue, add https://login.imagesilo.com as a Trusted Site, under Tools, Internet Options, Security, and Trusted Sites in Internet Explorer.

Filed under ImageSilo®, R66

Last modified May 24, 2017

Submitted May 27, 2010

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