Product: ImageSilo® | Version: R66

When logging in to ImageSilo, windows, icons and text appear very large

When logging in to ImageSilo, many of the windows, icons and text descriptions are very large, and some elements may not fit on the screen despite meeting the minimum screen resolution (1024x768). When checked on another workstation, everything looks normal.

Filed under ImageSilo®, R60, R66, R71, R74, R75, R76, R78, R80

Last modified Jan 15, 2013

Submitted Jan 15, 2013

Managing email subscriptions to the ImageSilo Service Bulletin notification list

How to add, modify or delete your email subscription to the ImageSilo Service Bulletin notification list.

Filed under All Versions, ImageSilo®, R66, R71, R74, R75, R76, R78, R80

Last modified Jul 12, 2010

Submitted Jul 12, 2010

Error -26700: Unable to copy source file

In Windows 7 the user encounters the following error when trying to export a document: Error -26700: Unable to copy source file

Filed under ImageSilo®, R66

Last modified May 12, 2017

Submitted Jun 24, 2011

How to submit a Directory Manager job to ImageSilo

When submitting a Directory Manager job to ImageSilo, the proper field extractions must be listed in the email request (or explicitly stated that there are no index extractions). The information below lists details on creating and selecting the proper folders to use for directory level field extractions for an ImageSilo Directory Manager job.

Filed under All Versions, ImageSilo®, R60, R66, R71, R74, R75, R76, R78, R80

Last modified Jun 21, 2010

Submitted Jun 21, 2010

You have chosen to open “[FileName].DOC”. Would you like to save this file?

When attempting to view a document on an operating system other than Windows, the user is prompted with the message “You have chosen to open ‘[FileName].DOC’. Would you like to save this file?”

Filed under ImageSilo®, R66

Last modified Jun 13, 2010

Submitted Jun 13, 2010

How To Create a Bookmark that Retains the Entity ID

This article outlines how to create a browser bookmark and a desktop shortcut that will retain the desired entity number even when the entity field is not available to the user at login.

Filed under All Versions, ImageSilo®, R60, R66, R71, R74, R75, R76, R78, R80

Last modified Jun 06, 2010

Submitted Jun 06, 2010

Error 5: Description: Source or Source Manager reported an error to the user and handled the error; no application action required

When attempting to use the Scan2Silo feature, and selecting the “Scan New” or the “Scan New Document” button, the user receives this error:

Error 5: Description: Source or Source Manager reported an error to the user and handled the error; no application action required. Source: StartScan.frmTWSetup/PegasusImaging.TwainPro

Filed under ImageSilo®, R66

Last modified May 24, 2017

Submitted May 27, 2010

There are documents checked out that have been deleted. Please contact your system administrator.

Users may receive this message when logging into a PaperVision Tools component.

Filed under ImageSilo®, R66

Last modified Jul 01, 2010

Submitted May 27, 2010

You receive the message “There is a problem with this website's security certificate” when accessing the ImageSilo login page.

If you browse to https://www.login.imagesilo.com, you will receive a security alert. It will state that the security certificate presented by this website was issued for a different website's address.

Filed under ImageSilo®, R66

Last modified May 31, 2017

Submitted May 27, 2010

Microsoft VBScript runtime error '800a000d' Type mismatch: 'cLng' /ADDataGroups.ASP, line 163

When attempting to view the Data Groups listed under the Administration section in ImageSilo you receive an error message stating:

Microsoft VBScript runtime error '800a000d' Type mismatch: 'cLng' /ADDataGroups.ASP, line 163

Filed under ImageSilo®, R66

Last modified June 21, 2017

Submitted Oct 28, 2009