Event ID: 100, Message: RecAPI.kRecLoadImg Error: IMG_SIZE_ERR


When performing Nuance full-text OCR processing in PaperVision Capture, you may receive this error in the Windows Application Event log.

Example of error:

Timestamp: 12/30/2009 3:59:27 PM
Exception Information Details:
Exception Type: System.Exception
Message: RecAPI.kRecLoadImg Error: IMG_SIZE_ERR
Data: System.Collections.ListDictionaryInternal
TargetSite: Void a(System.String)
HelpLink: NULL
Source: DSI.Capture.Business


The maximum supported image size for Nuance full-text OCR processing is 8400 x 8400 pixels, and the minimum supported image size is 16 x 16 pixels. When the automation service attempts to process an image that falls outside of these specifications, an error will be recorded in the event log.


Remove images that are outside of the size specification and reprocess the batch through the Nuance Full-Text OCR job step.

Filed under PaperVision® Capture, R70

Last modified Feb 24, 2020

Submitted Jan 22, 2010

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