Event ID: 100, Message: RecAPI.kRecLoadImg Error: IMG_SIZE_ERR

Description


When performing Nuance full-text OCR processing in PaperVision Capture, you may receive this error in the Windows Application Event log.

Example of error:

Timestamp: 12/30/2009 3:59:27 PM
Message:
Exception Information Details:
======================================
Exception Type: System.Exception
Message: RecAPI.kRecLoadImg Error: IMG_SIZE_ERR
Data: System.Collections.ListDictionaryInternal
TargetSite: Void a(System.String)
HelpLink: NULL
Source: DSI.Capture.Business

Summary


The maximum supported image size for Nuance full-text OCR processing is 8400 x 8400 pixels, and the minimum supported image size is 16 x 16 pixels. When the automation service attempts to process an image that falls outside of these specifications, an error will be recorded in the event log.

Resolution:

Remove images that are outside of the size specification and reprocess the batch through the Nuance Full-Text OCR job step.

Filed under PaperVision® Capture, R70

Last modified Feb 24, 2020

Submitted Jan 22, 2010

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