LaserFiche.xml Export directory is empty, but no errors are generated.


The Custom Code step is running the LaserFiche.xml export template, which is not modified from its default. The root path for the export folder does exist, but no files are created. In the Batch Management Window, the batch is showing “Not Owned” but is still in the Custom Code step.


The LaserFiche.xml is designed to work when the proper Index values are entered into the custom code template. For example, the custom code setup by default is going to have “Index1”, “Index2”, Index3”, etc. and the indexes in the actual Capture job must match accordingly. If they do not, the job will get stuck on the export step.

To resolve this, follow the steps below:

  1. Check out the Capture job.
  2. Note the exact index field names set up within the job.
  3. Input these field names into the custom code lines (22-26), exactly how they are entered in the index properties (replace the existing values Index1, Index2, etc.).
  4. Re-validate, Activate, and Check In the job.
  5. Run the batch through the re-configured custom code step.

Note: By default, the LaserFiche.xml will not generate errors when it encounters a “Null” value. This is because those errors are commented out further down in the code template. The Capture Administrator can remove the comments if desired to generate these errors. For assistance locating and updating these lines in the script editor, please contact Technical Support.

Filed under PaperVision® Capture, R70.6

Last modified Feb 24, 2020

Submitted May 12, 2010

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