Opening the PaperVision client in Firefox takes longer than expected to view the login page.

Description


When you launch the PaperVision local client with Firefox configured as your default browser, it takes an extremely long time for the login screen to display.

 

Summary


This error is caused by a known issue with Firefox, Localhost and IPv6 settings.

There are three possible solutions to this issue and any one of them should solve the issue:

  1. Make a copy of the local client shortcut, access the properties and change the URL from http://localhost:8400/Default.aspx?hidebrowsermenu=true to http://127.0.0.1:8400/Default.aspx?hidebrowsermenu=true.  This will bypass the localhost issue and allow the login page to display quickly.
  2. Instead of using the shortcut, launch Firefox and point to http://127.0.0.1:8400 and the login page will display immediately.
  3. You can disable the IPv6 setting in Firefox through the following steps:
    1. Launch Firefox and type “about:config” in the address bar.
    2. If prompted with a warning, choose accept.
    3. In the filter, enter “IPv6” and it should display one entry named “network.dns.disableIPv6” which is set to false by default.
    4. Right-click network.dns.disableIPv6 and select Toggle, this should change the value to true.
    5. Now the login page should display immediately (you may have to allow pop-ups first) using either localhost or 127.0.0.1, and when using the default shortcut.

Filed under PaperVision® Enterprise, R69.1

Last modified May 05, 2010

Submitted Apr 05, 2010

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