Service Unavailable is displayed when attempting to view the PaperVision website.

Product: PaperVision® Enterprise

Last modified: September 21, 2022

Submitted: April 13, 2010

Version: R69.1

Article ID: PE000130

Service Unavailable is displayed when attempting to view the PaperVision website.main image

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Description

When attempting to access the PaperVision login page, the following message is displayed: “Service Unavailable”. This is generally only a problem in earlier versions of IIS on Windows Server 2003.

Summary

This is caused by having either a bad or missing installation of ASP.NET.

  1. Ensure the Microsoft .Net Framework is installed
  2. Launch Windows Update (or Microsoft Update)
  3. Install all updates for Microsoft .Net Framework
  4. Once all updates are installed, access Windows Update again to verify no additional updates are available
  5. Repeat until all updates are installed
  6. Install ASP.NET
  7. Open Control Panel and select Add or Remove Programs
  8. Select Add/Remove Windows Components
  9. Highlight Application Server and click Details
  10. Highlight Internet Information Services (IIS) and click Details
  11. Enable Active Server Pages and click OK
  12. Once the installations are complete, access the PaperVision Enterprise login page and you should now be able to log in successfully