Unable to automatically logon using the PaperVision Authentication Gateway


Version: R69.1

Article ID: PE000097

Unable to automatically logon using the PaperVision Authentication Gatewaymain image

Description

This article describes one common method that can be used to configure Internet Explorer to allow users to automatically logon using the PaperVision Authentication Gateway.

This article illustrates how to configure the Intranet Settings in Internet Explorer for use with the PaperVision Enterprise Authentication Gateway, which is one common method that can be used to configure IE to allow users to automatically logon. This article assumes that the Authentication Gateway is already installed and properly configured.


Summary

When first accessing PaperVision via Internet Explorer, you may receive a prompt for intranet settings. If Intranet Settings are disabled, then Internet Explorer may not allow PVE to determine what user is logged into Windows.

To resolve this follow the steps below:

  1. Add a URL to the Intranet Zone by opening Internet Explorer and clicking Tools and then clicking Internet Options.
  2. Click on the Security tab.
  3. Select Local Intranet and click sites.
  4. Click on Advanced.
  5. Enter the PaperVision URL and click Add.
  6. With the IP address now in the Intranet Zone, the PaperVision Gateway will now pass PVE the user account logged into Windows, and should allow users to log into PVE automatically.