Unable to open a document after configuring the PaperVision website to use SSL.

Product: PaperVision® Enterprise

Last modified: September 21, 2022

Submitted: April 29, 2010

Version: R70

Article ID: PE000137

Unable to open a document after configuring the PaperVision website to use SSL.main image

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Description

After configuring a Secure Sockets Layer (SSL) certificate to be used with the PaperVision website, users get the following error message when attempting to view a document: Error: WinInet.dll Returns: The handle that was passed to the API has been either invalidated or closed.

Summary

This would indicate the site URL specified in the SSL certificate does not match what is set within the PaperVision Administration Console. Another cause of the error may be your IIS configuration. An administrator may need to modify the site from IIS, the PaperVision Admin Console, and/or SSL certificate. After moving your site behind the SSL, you will have to configure your Web File Cache URL.

To resolve this follow the steps below:

  1. Ensure that inside of IIS the PaperVision site’s IP address and SSL port are properly set. SSL uses port 443 by default.
  2. Look at the SSL certificate. Make sure the URL specified is the same as what is used in PaperVision.
  3. PaperVision Admin Console>Global Administration>System Settings>Configure System Settings>Local tab. Check the URL at “Web File Cache URL”
  4. Note: the URL for SSL sites must use “https”.
  5. Restart IIS.
  6. Log into PaperVision Enterprise and make sure you can now open a document.