User unable to log in using Windows Authentication

Product: PaperVision Capture

Last modified: September 21, 2022

Submitted: March 27, 2010

Version: R70.6

Article ID: PC000019

User unable to log in using Windows Authenticationmain image

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Description

A user attempts to log in to PaperVision Capture using Windows Authentication, but they receive the following error: The System could not log you on. Make sure your User name and Entity ID are correct, then type your password again. Letters in passwords must be typed using the correct case.

Summary

To log in successfully when using Windows Authentication, the following conditions must be met:

  1. Windows Authentication must be enabled under Security Policy
  2. The user must have an account for their Windows credentials in System Users for PaperVision Capture (i.e. Domain\Username)
  3. The Entity ID must correspond to the Entity where the user is listed.
  4. The Use Windows Authentication check box must be checked at the log in screen for the Capture client.

This is a common issue when trying to log in using Windows Authentication, and is a result of one or more of the above conditions not being met.