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Error -28000: Your source IP address or Host name has changed.

When logged in to an entity you might get the following error when attempting to view or print documents: “Error -28000: Your source IP address or Host name has changed. This has been explicitly prohibited by your administrator”.

Creating reports using Microsoft® Excel from archived ImageSilo Document Access or System Operations/Queries reports.

ImageSilo’s Document Access and System Operations/Queries reports are automatically archived at the beginning of each month. Click the “View Archives” link to view activity that was recorded for prior months.
The archived reports are stored in XML format when downloaded. The following steps explain how to convert and view these reports using Microsoft® Excel.

If a data group is stored encrypted “at rest” (i.e. encrypted in the entity storage path with an encryption key), how does the data get decrypted?

When accessing the Entity ID field is not displayed

When viewing either the Document Access report or System Operations/Queries report, there is no data in the reports and there are no archived reports.

How to add, modify or delete your email subscription to the ImageSilo Service Bulletin notification list.

When submitting a Directory Manager job to ImageSilo, the proper field extractions must be listed in the email request (or explicitly stated that there are no index extractions). The information below lists details on creating and selecting the proper folders to use for directory level field extractions for an ImageSilo Directory Manager job.

This article outlines how to create a browser bookmark and a desktop shortcut that will retain the desired entity number even when the entity field is not available to the user at login.

8 articles found