Product: ImageSilo®

The Document Access or System Operations/Queries report contains no data

When viewing either the Document Access report or System Operations/Queries report, there is no data in the reports and there are no archived reports.

Filed under All Versions, ImageSilo®

Last modified Jun 27, 2011

Submitted Jun 27, 2011

Microsoft SQL Server Express Management Studio error while restoring a Data Delivery database

A user receives the following error while attempting to restore a Data Delivery database: “An exception occurred while executing a Transact-SQL statement or batch. (Microsoft.SqlServer.Express.ConnectionInfo)

Additional Information: The file on device “Path to .bak file” is not a valid Microsoft Tape Format backup set. RESTORE HEADERONLY is terminating abnormally. (Microsoft SQL Server, Error: 3242)”

Filed under ImageSilo®, R71

Last modified Jun 21, 2011

Submitted Jun 21, 2011

Document Grouping and Search Results

What impact does Document Grouping on ImageSilo have on Search Results?

Filed under ImageSilo®, R71

Last modified Jan 01, 2017

Submitted Jun 21, 2011

Internet Explorer 9 window becomes disabled when using ImageSilo ActiveX controls

When a user attempts to use ImageSilo ActiveX controls, such as the document viewer, workflow viewer, and administrative controls, Internet Explorer 9 appears to lock up and can only be closed via Task Manager.

Filed under ImageSilo®, R71, R74

Last modified Mar 25, 2013

Submitted Mar 31, 2011

Managing email subscriptions to the ImageSilo Service Bulletin notification list

How to add, modify or delete your email subscription to the ImageSilo Service Bulletin notification list.

Filed under All Versions, ImageSilo®, R66, R71, R74, R75, R76, R78, R80

Last modified Jul 12, 2010

Submitted Jul 12, 2010

Error -26700: Unable to copy source file

In Windows 7 the user encounters the following error when trying to export a document: Error -26700: Unable to copy source file

Filed under ImageSilo®, R66

Last modified May 12, 2017

Submitted Jun 24, 2011

How to submit a Directory Manager job to ImageSilo

When submitting a Directory Manager job to ImageSilo, the proper field extractions must be listed in the email request (or explicitly stated that there are no index extractions). The information below lists details on creating and selecting the proper folders to use for directory level field extractions for an ImageSilo Directory Manager job.

Filed under All Versions, ImageSilo®, R60, R66, R71, R74, R75, R76, R78, R80

Last modified Jun 21, 2010

Submitted Jun 21, 2010

You have chosen to open “[FileName].DOC”. Would you like to save this file?

When attempting to view a document on an operating system other than Windows, the user is prompted with the message “You have chosen to open ‘[FileName].DOC’. Would you like to save this file?”

Filed under ImageSilo®, R66

Last modified Jun 13, 2010

Submitted Jun 13, 2010

How To Create a Bookmark that Retains the Entity ID

This article outlines how to create a browser bookmark and a desktop shortcut that will retain the desired entity number even when the entity field is not available to the user at login.

Filed under All Versions, ImageSilo®, R60, R66, R71, R74, R75, R76, R78, R80

Last modified Jun 06, 2010

Submitted Jun 06, 2010

Error 5: Description: Source or Source Manager reported an error to the user and handled the error; no application action required

When attempting to use the Scan2Silo feature, and selecting the “Scan New” or the “Scan New Document” button, the user receives this error:

Error 5: Description: Source or Source Manager reported an error to the user and handled the error; no application action required. Source: StartScan.frmTWSetup/PegasusImaging.TwainPro

Filed under ImageSilo®, R66

Last modified May 24, 2017

Submitted May 27, 2010