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27 articles found
When attempting to view a document on an operating system other than Windows, the user is prompted with the message “You have chosen to open ‘[FileName].DOC’. Would you like to save this file?”

This article outlines how to create a browser bookmark and a desktop shortcut that will retain the desired entity number even when the entity field is not available to the user at login.

When attempting to use the Scan2Silo feature, and selecting the “Scan New” or the “Scan New Document” button, the user receives this error:

Error 5: Description: Source or Source Manager reported an error to the user and handled the error; no application action required. Source: StartScan.frmTWSetup/PegasusImaging.TwainPro


Users may receive this message when logging into a PaperVision Tools component.

If you browse to https://www.login.imagesilo.com, you will receive a security alert. It will state that the security certificate presented by this website was issued for a different website's address.

When a PaperVision Capture service does not have adequate permissions to a path, an error titled “Event 100: Access to the path ‘\\your\share\path’” is generated.

Example of an Access error from the Windows Event Viewer:

Log Name: Application
Source: PaperVision Process Worker
Date: 1/4/2010 10:04:44 AM
Event ID: 100
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: CAPTURESERVER
Description:
Timestamp: 1/4/2010 4:04:44 PM
Exception Type: System.UnauthorizedAccessException
Message: Access to the path '\\CAPTURESERVER\exports\Export1\persist.xml' is denied.


When attempting to view the Data Groups listed under the Administration section in ImageSilo you receive an error message stating: Microsoft VBScript runtime error '800a000d' Type mismatch: 'cLng' /ADDataGroups.ASP, line 163

27 articles found