Product: PaperVision® Capture

Troubleshooting Unable to read Packet Header Event Log messages

In PaperVision Capture, batches appear to be not transmitting from the Operator Console, and Application Event logs contain “Unable to read Packet Header” errors.

Filed under PaperVision® Capture, R65

Last modified October 12, 2017

Submitted Jan 07, 2016

How to create a Schema.ini file for use with Match and Merge using CSV formatted text files.

When configuring match and merge index fields using a text file that includes dates, currency or decimal data you can configure how data is formatted by creating a schema information file (Schema.ini) in the same directory where the text file resides.

Filed under PaperVision® Capture, R74.2

Last modified June 6, 2017

Submitted Jan 06, 2016

Unable to initialize scanner: Scanner hardware problem, check scanner and paper feeder

After selecting the scanner in PaperVision Capture’s Scanner Settings, one of the following errors is displayed:
Unable to initialize scanner: Scanner hardware problem, check scanner and paper feeder.
Unable to initialize scanner: Can’t locate SCSI device; check cable and power.

Filed under All Versions, PaperVision® Capture

Last modified October 13, 2017

Submitted Oct 28, 2014

Performance problems after continued scanning of large images

When batches are scanned into Capture, overtime the responsiveness and performance may slow down if scanning in Color at higher DPI settings (e.g. Color Duplex Images at 600DPI) or even when continuously scanning for long periods of time (e.g. 18 continuous hours).
This behavior is due in part to how and when .NET reclaims memory in both PaperVision Capture and PaperFlow. By default, .NET’s garbage collection process (also known as gcCollect) is enabled and set to run every 5 minutes (300 seconds) to reclaim memory no longer being used.
When scanning some very large images or when scanning for long periods of time, it may be necessary to run this process more or less frequently to ensure optimal scanning performance.

Filed under PaperVision® Capture, R74

Last modified Sep 18, 2015

Submitted Apr 09, 2014

Understanding and Effectively Using Batch Priorities

This article explains how to use priority settings in PaperVision Capture Enterprise to effectively manage batch processing and to maximize operator productivity.

Filed under PaperVision® Capture, R65

Last modified June 7, 2017

Submitted Mar 13, 2013

Logging into PaperVision Capture takes longer than expected

When launching either the PaperVision Capture Admin Console or Operator Console, it takes more than a few seconds to display the login window, and it takes up to a minute to log in to the console.

Filed under PaperVision® Capture, R74.2

Last modified June 7, 2017

Submitted Aug 16, 2012

User receives a “No Available Licenses” message when they attempt to create a batch in the PaperVision Capture Operator Console.

When a user attempts to create a new batch in the PaperVision Capture Operator Console a message that states there are no available licenses is displayed. This may happen when using Named licenses even if the licenses have been authorized and assigned to a specific machine.

Filed under PaperVision® Capture, R65

Last modified June 7, 2017

Submitted Jul 27, 2012

Match and Merge says “No Matches Found” when matches do exist.

When running match and merge against a delimited file in PaperVision Capture, a user receives the message “No Matches Found” even though matches do exist. This issue occurs when a field contains values that are all numbers as well as values that are numbers and letters mixed.

Filed under PaperVision® Capture, R74.1

Last modified June 7, 2017

Submitted Dec 13, 2011

How to enable email notification of PaperVision Capture errors

A useful feature of PaperVision Capture is the ability to receive an email notification from a PaperVision Capture service when the service encounters an error. By default, these errors are written only to the Windows event log, but with email notification enabled, users can also be directly notified of problems in their PaperVision Capture environment.

Filed under PaperVision® Capture, R74.1

Last modified October 13, 2017

Submitted Oct 28, 2011

“Input string not in a correct format” error when attempting to manually install PaperVision Capture Windows services

If the PaperVision Capture Windows services fail to install during initial installation, and you subsequently attempt to install the services manually, you may receive the following error:

Input string was not in a correct format

Filed under PaperVision® Capture, R74.1

Last modified October 13, 2017

Submitted Oct 11, 2011