ImageSilo

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28 articles found

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"Open DSI.PVWA.Host?" prompt in Google Chrome

Due to security concerns, Google Chrome removed the ability to always open applications when clicking links which use protocols registered by those applications. This security update affected the PaperVision/ImageSilo Web Assistant and its launchpvwa://links.

Last modified: August 5, 2024

Submitted: July 31, 2024

Product: ImageSilo

Version: PVE: All Versions, IS: All Versions

Article ID: IS000026

Configuring SAML for use with ImageSilo

With the release of R88, ImageSilo now offers support for SAML, in which the security policy lets you configure the ImageSilo Entity so that users can utilize SAML single sign on.

Filed under ImageSilo, IS: R88.1

Last modified: January 8, 2024

Submitted: December 12, 2023

Product: ImageSilo

Version: IS: R88.1

Article ID: IS000025

Error -28000: Your source IP address or Host name has changed.

When logged in to an entity you might get the following error when attempting to view or print documents: “Error -28000: Your source IP address or Host name has changed. This has been explicitly prohibited by your administrator”.

Filed under ImageSilo, IS: All Versions

Last modified: January 16, 2023

Submitted: May 18, 2021

Product: ImageSilo

Version: R74 and higher

Article ID: IS100002

Creating reports using Microsoft® Excel from archived ImageSilo Document Access or System Operations/Queries reports.

ImageSilo’s Document Access and System Operations/Queries reports are automatically archived at the beginning of each month. Click the “View Archives” link to view activity that was recorded for prior months.
The archived reports are stored in XML format when downloaded. The following steps explain how to convert and view these reports using Microsoft^® Excel.

Filed under ImageSilo, IS: All Versions

Last modified: January 16, 2023

Submitted: May 17, 2021

Product: ImageSilo

Version: All Versions

Article ID: IS100001

Search criteria including square brackets do not return any search results

Executing a search that includes brackets as part of the search criteria (i.e. [A-B]) is not returning any search results.

Filed under ImageSilo, Searching, IS: R80

Last modified: September 21, 2022

Submitted: August 22, 2016

Product: ImageSilo

Version: R80

Article ID: IS000024

When is encrypted data automatically decrypted?

If a data group is stored encrypted “at rest” (i.e. encrypted in the entity storage path with an encryption key), how does the data get decrypted?

Filed under ImageSilo, IS: All Versions

Last modified: September 21, 2022

Submitted: August 22, 2016

Product: ImageSilo

Version: All Versions

Article ID: IS000022

Error-28000: Unable to locate image file

Users may receive an error message similar to the following when attempting to open/view a document from the search results:

The Remote/Application server returned the following error information:
Function LoadDocInfoEx.pvtCachePageRange.CachePage.PVDMSystem:
Error -28000; Server01 was unable to locate file
[ABCD0001]\ABCD0001\IMG1\00001\00001001.TIF

Filed under ImageSilo, IS: R78

Last modified: September 21, 2022

Submitted: August 22, 2016

Product: ImageSilo

Version: R78

Article ID: IS000023

Unable to view documents with annotations in the browser-based viewer

When attempting to view a document in the browser-based viewer, the following message is displayed in place of the document image: The following error(s) occurred! Due to certain browsers’ limitations and potential security concerns, this annotated image cannot be displayed.

Filed under ImageSilo, IS: R76, IS: R78, IS: R80

Last modified: September 21, 2022

Submitted: November 6, 2015

Product: ImageSilo

Version: R76 and Above

Article ID: IS000021