knowledge Base

PaperVision® Enterprise

Control access and increase information security using a simple, searchable Enterprise Content Management (ECM) system. Enable automation and tracking of business processes throughout the information lifecycle.


197 articles found
After a new installation of PaperVision Enterprise using the Stand-Alone configuration, the error “Internet Explorer cannot display the webpage” is displayed when attempting to open the PaperVision Enterprise local client.

The above error may be encountered when configuring the PaperVision Enterprise Authentication Gateway using the Configuration Wizard. This error is the result of not installing the “Windows Authentication” option available with Internet Information Services (IIS).

The “User Synonyms” option is designed to include a user-defined thesaurus which is stored on the server.

A user receives the above error message when trying to access the PaperVision Enterprise website that is hosted on a Microsoft Windows Small Business Server 2008 (64-bit) operating system.

As of 6/14/2011 Microsoft released a critical update (KB2530548) for Internet Explorer 9 that addresses the issue stated below, and manually adding a registry key may no longer be required.

Also, PaperVision Enterprise version R75 no longer requires this registry change.

When a user attempts to use PaperVision Enterprise ActiveX controls, such as the document viewer, workflow viewer, and administrative controls, Internet Explorer 9 appears to lock up and can only be closed via Task Manager.

PVESearchURL is used to automatically log users into PaperVision Enterprise and perform a search using a custom URL. Before version R70, a user name and password pair or a valid session ID was needed to log in. Starting with version R70, users can now submit their request through the Authentication Gateway so that no authentication information is required.

Users may receive the following error message when attempting to logon using the PaperVision Authentication Gateway: Error: -28000 - Unable to read Remote Authorization Configuration File C:\Program Files\Digitech Systems\Common Files\PVRemoteAuth.XML (Source: GetRemoteAuthInfo.PVDMSystem)

In the Admin Console, an administrator selects a data group to be purged and enables the option “Submit Purge Job” to remove the data group from the system. The administrator then checks the deletion queue to see if the data group has been moved to the deletion queue and the data group is not listed.

User receives the following error when trying to upload a file when using Scan to PVE or ImageSilo: Error: 9 Description: Subscript out of range. Source: GetFileData_Binary

197 articles found